Data We Collect And Store
When you open an account with CX BD, we collect the details you give us at sign-up — phone number, wallet identifiers, and any ID you upload for wallet verification. Every deposit or withdrawal you process via bKash, Nagad or Rocket creates a payment record: the
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amount, the wallet reference number and the time stamp, which we store to reconcile your account wallet and to answer support queries if a transfer doesn't match. We also log device details — browser type, app version, and login timestamps — so we can flag unusual
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login patterns on your account. None of this data is sold to outside marketers. It's used to run your account, process your payment requests, and meet the record-keeping rules that apply under your local law. Since you might log in from the mobile browser one day
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and an app shortcut the next, we treat browser cookies and app session tokens the same way — they keep you logged in between visits so you don't need to re-enter your phone number and OTP every single time. Where your region's regulations require a different
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retention period or additional consent step, that local rule takes priority over our general policy, and access to the platform overall depends on your local law and eligible region. If you want to know exactly what's stored against your account, our support team can pull up
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a summary on request.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.