Reference

Legal Terms Behind Your CX BD Account

Every account you open with CX BD runs on terms that spell out how we handle your data, your wallet activity and your access to the lobby.

Plain-language termsWallet data handlingRegion-based accessAccount security basics
CX BD Legal Terms Behind Your CX BD Account
POLICY CONTACT

Questions About Your Account Terms

If a clause in our terms doesn't read clearly, or you want to know how a specific rule applies to your account, reach out before you deposit rather than after. Our support team handles policy questions separately from technical account issues, so a message about data handling or eligibility gets routed to someone who can actually answer it. Keep your registered mobile number and wallet name (bKash, Nagad or Rocket) ready when you write in — it speeds up verification on our end.

Live Chat Support Open live chat from your account menu and ask about a specific clause in our terms — a support agent will point you to the exact section and explain how it applies to your account.
Email Policy Desk Send a written request if you need a copy of the terms you accepted at signup, or want confirmation of how we handled a wallet dispute tied to bKash, Nagad or Rocket.
Account Verification Line Contact support when you need to confirm your identity for a data request or account change — have your registered mobile number and last login device ready.
DATA AND SECURITY

How We Handle Your Account Data

We collect only what's needed to run your account — your registration details, wallet identifiers linked to bKash, Nagad or Rocket, and basic session data like device type and login times. Cookies keep your session active between the app and browser so you're not asked to re-enter your OTP every time you switch devices. We hold account records for as long as your account stays open plus a retention period tied to standard record-keeping practice, and you can ask us to review or update what we hold at any point through support.

Wallet Data We Store

We keep a record of the wallet name (bKash, Nagad or Rocket) and the transaction reference tied to each deposit or withdrawal, but we don't store your wallet PIN on our side.

Cookies and Session Continuity

Cookies remember your login state so moving from the CX BD app to a mobile browser doesn't force a fresh sign-in every time — you can clear them anytime from your device settings.

Account Security Steps

Your account is protected by an OTP step at login and a separate verification check before a first withdrawal, so a new device on your account triggers extra confirmation.

Requesting a Data Change

Write to support if you want a correction, a copy of your account data, or removal of an old device from your login history — we act on verified requests.

Common Questions About Account Terms

Here are the questions we hear most from people checking our terms before they link a wallet or finish registration.

Access depends on your local law and whether your region is eligible under our terms — we ask you to confirm this yourself before you register, since rules can differ by area.

We store the wallet name and transaction reference needed to process your deposit or withdrawal, but we don't hold your wallet PIN, and you can ask support to review what's kept.

Yes — write to our policy desk with your registered mobile number and we'll send the version of the terms that was live when your account was created.

We hold account records for as long as your account stays active plus a standard retention period afterward, and you can request a review of what's stored through support at any time.

Reach our support team through the account menu and ask for a correction — once your identity is verified, we update the record and confirm the change back to you.

No — the same terms apply whether you log in through the app or a mobile browser, and your account history carries across both without needing a separate agreement.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.